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Bharti Airtel: A Revolution Brought Through Scalable Apple Deployment Solutions

Bharti Airtel is a telecommunications powerhouse in India, offering mobile, broadband, and digital TV services. With a footprint in 18 countries, the company has established itself as a leader in network strength and digital innovation. However, with the growing need for flexibility, security, and user choice in the workplace, Airtel faced several challenges integrating and managing Apple devices at scale. Business Challenges:
  • Compatibility Issues: Existing tools and systems were not seamlessly compatible with macOS.
  • Inefficient Onboarding: Manual device setup led to delays and inconsistent user experiences.
  • Security Concerns: Lack of advanced controls raised compliance and data protection risks.
  • Limited Utilization: Mac devices were underused due to lack of integration and training.
  • Non-Compliance with Regulations: Macs didn’t meet the regulatory requirements set by the company.
  • High IT Support Tickets: Frequent technical issues increased IT workload and downtime.
  • Unmanaged Costs: Inadequate planning made device lifecycle and support costs difficult to manage.
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The Radius Approach

  • Cross-Platform PoC: We conducted Proof of Concept to test Apple compatibility with Airtel’s systems.
  • TCO Analysis: An evaluation of the Total Cost of Ownership was done to ensure financial feasibility and ROI.
  • Mac OS Workshops: Trainings were done for end-users and IT staff to boost their confidence and productivity.
  • Deployment Readiness: We made sure that the infrastructure and teams were prepared for rollout at scale.
  • Defined Compliance Standards: A clear mapping was done to ensure compliance needs for Apple integration are being met.

Facilitating Solutions

  • App Compatibility: Key business applications were tested and verified on macOS.
  • ABM + MDM (Zero-Touch): We enabled automatic device provisioning using Apple Business Manager and Jamf.
  • Phased Rollout: Deployment of Macs was then done in phases with managed services to reduce disruptions.
  • Compliance Management: Radius made sure that the Macs aligned with the IT policies and industry regulations.
  • Enhanced Security: Applied enterprise-grade security protocols tailored for macOS.
  • Cost Optimization: For efficient budgeting, our team delivered insights through Switcher/TCO tools.
  • AppleCare for Enterprise: An extended Apple support for hardware and software issues was provided to ensure protection of the devices.

Deployment & Usage

  • Jamf Integration: We set up Jamf MDM to manage all devices centrally and securely.
  • Migration Services: Radius assisted in transitioning from legacy systems with minimal downtime.
  • Smooth Onboarding: We ensured a seamless setup experience for every new Mac user.
  • Post-Sales Support: Our support never stops. We continue to provide technical help and issue resolution whenever needed.
  • Resident Engineer: We deployed on-site support for faster resolutions and expert guidance to the Bharti Airtel team.
  • Hands-On Training: Our IT experts trained both IT teams and end users for a confident Mac usage.

Outcome Enabled

  • Mac Employee Choice: Macs are now officially supported and preferred by many employees.
  • Centralized Management: Bharti Airtel achieved full visibility and control over all Apple devices.
  • Zero-Touch Success: Onboarding became automated, faster, and more consistent.
  • Fewer IT Tickets: The organisation saw a sharp decline in support requests thanks to reliable deployment.
  • Improved Experience: Both end users and IT teams reported high satisfaction.
  • Growing Mac Adoption: More teams are now choosing Macs.